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If you are not satisfied with the products purchased from decorbox they may be unconditionally returned within 14 days of purchase. They must be accompanied by the original receipt and in original condition and packaging. You will be refunded the full purchase price shipping costs deducted except in the case of defective or wrong merchandise. Please note that we cannot accept returns on custom designed products, personalized items or on items damaged through normal wear and tear.

 We advice you always check your order before the shipping company officer or in their office if it is in a good condition. If you, when receiving a shipment, notice that it is damaged, we urge you not to sign the receipt and ask the officer to write a report. You may also contact customer service at Decorbox for more information. If you do not do this you will not be able to proof the damage was caused during the shipping and thus to apply for product change.

If you have questions regarding our return policy call + 359 52 985 372 or write us an e-mail:service@decorbox.bg

Worldwide Shipping

We offer standard and express shipping within EU. You will have the possibility to compare and choose one of the methods when making your order. For Greece and Romania for example express delivery is cheaper than standard. For the countries outside EU we offer standard shipping only due to much higher prices of DHL, UPS and FedEx in Bulgaria but if you really need a faster delivery, please call our support on +359 52 985 372 or write us an e-mail:service@decorbox.bg.

When ordering a product from Decorbox.bg, you will be informed which the current way of deliverance will be. Though the expected time of delivery varies for different countries you will find expected time of delivery next to the information about the selected product. As soon as your order is shipped, we will send by e-mail shipping confirmation and  a tracking number if available. You can check meanwhile your Decorbox account for order status and tracking number.

Decorbox.bg is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your request, you are responsible for loss or damage. We suggest that returning products are being shipped in the original container/box or similar if possible. We also recommend that the shipment is insured.

We advice you always check your order before the shipping company officer or in their office if it is in a good condition. If you, when receiving a shipment, notice that it is damaged, we urge you not to sign the receipt and ask the officer to write a report. You may also contact customer service at Decorbox for more information. If you do not do this you will not be able to proof the damage was caused during the shipping and thus to apply for product change.

The approximate shipping times are as follows:

within Bulgaria – normally 3-10 working days;
within EU express – normally 3-8 working days;
within EU standard – normally 10 - 30 working days;
outside EU standard – normally 10-30 working days;

We deliver to the following countries:

If you do not find your country in the list of shipping countries, do not hesitate to contact our customer service 00359 52 985 372 or service@decorbox.bg

Shipping within Bulgaria

Free shipping on all orders above 200lv (approx. 100EUR, 150USD, 90GBP) within Bulgaria. Your shipping fee will be automatically deducted when reaching an order amount of 200lv.

Delivery within Bulgaria normally takes 3-5 working days. Sometimes delays are possible on circumstances beyond our control. In such cases we will contact you to keep you informed.

You have an option for Fixed time delivery. To make an order with fixed time delivery, please call us on +359 52 985 372 or write us an e-mail:service@decorbox.bg to confirm it. The fixed time could be any time between 10:30 and 17:30  ±10min. For this service you owe an additional fee.

You can pay for your order using the following methods:

- Payment upon delivery :

This option is for Bulgaria only. You pay the due amount in cash to the courier. The delivery fee is included in the order amount and you do not have to pay any additional money to the shipping company.

- Direct bank transfer to decorbox.bg account:

TRF studio Ltd

Bank: Raiffeizen bank Bulgaria, brach Varna

BIC: RZBBBGSF

IBAN: BG64RZBB91551024849219

You do not owe any money to the shipping company upon receiving your order.

- PayPal - This system allows you to pay by credit/debit cards, bank accounts or available funds in your Paypal account. When choosing this method you will be taken to PayPal secure website where you`ll be asked to log in and verify your order and desired payment method, before returning to Decorbox.bg once payment has been made.

You do not owe any money to the shipping company upon receiving your order.

- e-Pay - This is the Bulgarian equivalent of PayPal. It allows you to pay by credit/debit cards, bank accounts or available funds in your ePay account. You will need registration on www.ebay.bg to use this service. When choosing this method you will be taken to ePay secure website where you`ll be asked to log in and verify your order and desired payment method, before returning to Decorbox.bg once payment has been made.

You do not owe any money to the shipping company upon receiving your order.

- Direct payment by your credit or debit card trough our website - Payments are handled by Raifeizsen Bank and BORICA using and ensuring the highest grade of security for your transaction. Ypu can use only VISA or MASTER CARD issued by Bulgarian or international banks. When this method is selected you will be redirected to the BORICA secure page where you will be asked to enter your credit card details and make payment trough MasterCard SecureCode and Verified by VISA programs. Then you will be redirected back to decorbox.bg which confirms your successful order.

You do not owe any money to the shipping company upon receiving your order.

Important Notes:

Once your order has been successfully placed, you will be taken to an order confirmation page, in addition, an email confirmation of your order will be sent to your registered email address. 

The fee for Fixed time delivery is not included in the shipping fee. If you need to place an order with fixed time delivery, please call us on tel.: 052 985 372 in advance to confirm it. The fixed time coluld be any time between 10:30 and 17:30  ±10minutes.

You will be issued a receipt for your order which is an official document you can use to proof your purchase and allowing you to return any product. If you need an invoice as well, please fill in the necessary fields bellow your address details fields. The invoice will be sent to you with your order.

When you order a product from a whishlist and sending it as a gift you will have to pay by one of the following methods - by bank transfer, by PayPal, by ePay or by direct payment with your VISA or MASTERCARD on our website. Payment upon delivery is not present in this case.

Shopping online at Decorbox.bg is simple, comfortable and secure. You can use either the left navigation to find the products that you are looking for or use the search box in the top right of every page where you can enter keyword or product number. Once you have found the items you are looking for, choose the desired color/material and size. Changing these parameters you`ll see its price updating immediately. Click on the add to shopping box button that relates to the product of your choice.

You have the possibility to save favorite items in your own wishlist and buy them whenever you decide. You can share this list with friends as well who can buy from there presents for you or themselves.

To see the items in your shopping box press on the shopping box button. If you need to remove any product from your shopping box click delete. If you need to change any product quantity you can do it right in the shopping box writing the new quantity and clicking update button to see how the prices change. If you need to edit the color/material or size of a product click on its picture on the left.

When you have added all desired products go to the checkout by clicking Go to checkout button in your shopping box. If you have shopped with Decorbox.bg before, simply log into your account using your registered e-mail address and password then proceed to the checkout. If you are a new customer, you can either register before proceeding to the checkout or buy without registration. At checkout, you will be asked to confirm your delivery address, name and payment method details. If you have mistaken something go back with Correction button. If your information is correct you can finish your order.

Once your order has been successfully placed, you will be taken to an order confirmation page, in addition, an email confirmation of your order will be sent to your registered email address.

If you have any queries about an item of interest or any questions about decorbox.bg, please contact us: +359 52 503 151

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