DECORBOX.BG

Customer service

Terms and conditions

What kind of products offers Decorbox?

Decorbox is specialized in home, office and garden products - wall stickers, wall print, paintings, photography, carpets, rugs, bath mats, table lamps, floor lamps, pendant lamps, outdoor lighting, curtains, shades, curtain accessories, pillows, duvets, bedding sets, quilts, throws, coverlets, decorative pillows, towels, bathrobes, storage bags and boxes, kitchen linen,cooking utensils, cookware, canisters and boxes, tableware, drink ware, flatware, dining accessories,c vases, candles and candlesticks, decorative elements, deco balls, planters, pots, garden figures, wooden toys, ragg dolls, beanbags, stools, ottomans, side tables.

Decorbox offers new, high quality and beautiful products of Bulgarian and world renown manufacturers and designers. Some of the items can be manufactured on your demand with custom sizes, colors and materials.

SHOPPING

Do I need a registration in order to shop at Decorbox?

You do not need to make an account to make an order at Decorbox. In this case the basic information collected from you will not be stored in our database and mailboxes but only be used to proceed and ship your current order and deleted after the successful delivery. We recommend though you create an account and benefit from the following services: save your details up to five different addresses; You do not need to enter these details each time you shop from Decorbox; You can create a Wishlist and share it with friend and relatives; You can check your current order status and the history of your orders. Decorbox guarantees the highly secure handling of your personal data!

How can I find what I am looking for?

If you find yourself lost in the categories, plеаse use the search box on top right side of our page or try sorting the products by room or manufacturer. If your search results are not satisfying plеаse use fewer or only one keywords.

Do you have a minimum quantity?

There is not a minimum quantity you have to order. The choice is yours.

Can I order over the phone?

Absolutely, especially if you`re after some expert design advice. We`re available Monday through Saturday between 09:00 - 17:00 (GMT + 2), +359 52 985 372

The item I ordered is not available?

Our practice is to take off the products which are not available from the website. Nevertheless sometimes it is possible that the product you ordered is not available at the moment. In this case you will be notified via e-mail or phone call. If you have already made payment, do not worry, we will return the full purchase price or substitute the item with similar one by your choice.

Do I get an order confirmation?

After placing an order you will get a confirmation email. Please enter a valid e-mail address you use promptly and been checked automatically if possible to avoid missing some important messages from us. If we need to specify any details about your address we will contact you on the phone number you left. Giving insufficient or wrong details in your order makes it invalid. If you made an order by mistake or by any reason you need to cancel a placed order, please contact us as soon as possible to save our efforts and expenses on preparing and sending it to you.

What is my order status?

To check the status of your order begin by clicking the My Account link at the top of every page. After entering your username and password proceed to the MY ORDERS and you will find order status and tracking number there if order was sent to you.

Can I see my previous orders?

This service is available for registered users only. The history of all your orders is kept for unlimited time in your account. To access it you need to log in with your e-mail and password and go to MY ACCOUNT -> MY ORDERS.

PAYMENT and SECURITY

Are the prices tax included or excluded?

All the prices at Decorbox website are Bulgarian 20% VAT ( value added tax ) included. For Bulgaria and all the EU countries these are the end prices. For the rest of the countries the final amount of ordered items will be 20% tax excluded. You can see your final price on the first step of the check out by selecting the destination country and clicking update details button. Please be informed that In this case your order might be a subject of your country additional local taxes and custom fees.

What are my payment options?

You have a choice of paying for your order using five methods: payment upon delivery (for Bulgaria only), payment by bank transfer, payment by PayPal, payment by ePay, secure direct payment by your credit or debit card on our website. see details >

What currencies can I use to pay at Decorbox?

All the payments for Bulgaria are made in BGN (lev). For the rest of the countries you have the choice to use Euro, US Dolar and GB Pound. To make it easier for our international customers we are using a technical solution called IP-recognition. The prices are shown in local currency depending on where the computer or the network server is located. If the computer being used is part of an international network the currency might be different from where you are located as the server is located outside your country.

Is your web site secure?

Decorbox website takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line. read our security policy >

RIGHT OF RETURN and WARRANTY

What is your return policy?

As a customer of Decorbox you have the unconditional right to return your stock within 14 days if you are not fully satisfied. They must be accompanied by the original receipt and in original condition and packaging. You will be refunded the full purchase price shipping costs deducted except in the case of defective or wrong merchandise.

My item arrived damaged!?

We advice you always check your order before the shipping company officer or in their office if it is in a good condition. If you, when receiving a shipment, notice that it is damaged, we urge you not to sign the receipt and ask the officer to write a report. You may also contact customer service at Decorbox for more information. If you do not do this you will not be able to proof the damage was caused during the shipping and thus to apply for product change.

How do I exchange an item?

In case you receive your items not in the condition stated in your order or wrong items we are obliged to substitute them or return your money as we cover the shipping expences.

Is there a warranty on your products?

Decorbox.bg`s suppliers offer guarantee on some of their products. Contact customer service for more information about guarantee on a specific product.

DELIVERY

How does Decorbox ship my order?

Decorbox uses different ways to deliver your orders depending on the specific items and destination country. You will be informed for the delivery of each your order.

Does Decorbox you ship to my country?

Decorbox ships worldwide but not to all countries. Please check this list to see if your country is in. If not, do not hesitate to contact our customer service!

How do I determine the shipping charge on my order?

You can check the shipping charge of your order by clicking the SHOPPING BOX button on the top of the website between search box and currency selector. In your SHOPPING BOX ecxept the items you can see the shipping fee and destination country. To recognize your country we detect your IP address. Sometimes by different reasons inaccuracy is possible in determination of the country or you may like to send your order to a different country. To see the shipping fee to the real destination you should proceed to first step of the check out by clicking on GO TO CHECKOUT button. There you will be able to change the country and by clicking the button UPDATE DETAILS to see shipping fee for your destination. You can then continue with your check out or go back for more items.

Can I track my order?

Order tracking is fully available on all orders. You will receive an e-mail with the tracking number of your order and the website of the service provider.

GIFT CERTIFICATE

How do I purchase a gift certificate?

Our e-mail gift certificates are quick and easy. Personalize it online, and we`ll send it via e-mail directly to the recipient. To order a gift certificate, choose a value, specify the e-mail it should be sent to and add your own personal message (optional).

Do you offer paper gift certificates?

There is a possibility to send the gift card directly to the recipient by courier or mail printed on a plastic card and in a luxurious package. To do this please check the relevant field when adding certificate to your shopping box. This would cost 6EUR and is added automatically to your delivery fee.

How do I use a gift certificate?

You can check your balance or redeem your card online. To do this you need to be a registered user at Decorbox. Аfter logging in or registering a new account press GIFT CERTIFICATE in the main menu or in MY ACCOUNT and enter the unique number of this certificate in the relevant field. The amount of the gift certificate will be available in your account for unlimited time. When you decide to use this amount for purchases choose availability in gift certificate for your payment method. If the gift certificate amount is not sufficient to pay the whole order you will be given an option to choose additional payment method. It is not necessary to spend the entire amount at once and the unused sum is kept in your balance for your next purchases. This gift certificate is intended only for buying products from decorbox.bg and could not be exchanged for any cash!

WISHLIST

What is a Wishlist ?

The Whishlist is a place where you can store your favourite products while previewing them on decorbox.bg. There you can save the products with their specific properties you like - color, material, desired quantity. You can later decide to buy, delete or share your whishlist with friends and family so they can buy these items for you or someone else. If somebody buys a product from this list for you it will be automatically updated to avoid duplicated purchases. This is an ideal tool for weddings, birthdays and other occasions.

How do I search for a friend`s Wishlist?

To find someones wishlist you need to know his/her first and/or family name and to enter it in the search box on wishlist page. See the results - it should be there if the owner had made it public. If not try to search with fewer words. You have the rights to preview and buy the products from all wishlists made public but cannot edit or delete them.

How to create a wishlist with Decorbox?

To make your own Wishlist you need to make an account first. Then to add you need to be logged in and to use "add to wishlist" button just bellow the price of each product. You can review your wishlist by clicking WISHLIST button in the top main menu on each page of decorbox.bg or in MY ACCOUNT.

TROUBLESHOOTING

Why I can not choose a color of a product from the given examples? Help button doesn`t work as well?!