We offer standard and express shipping within EU. You will have the possibility to compare and choose one of the methods when making your order. For Greece and Romania for example express delivery is cheaper than standard. For the countries outside EU we offer standard shipping only due to much higher prices of DHL, UPS and FedEx in Bulgaria but if you really need a faster delivery, please call our support on +359 52 985 372 or write us an e-mail:firstname.lastname@example.org.
When ordering a product from Decorbox.bg, you will be informed which the current way of deliverance will be. Though the expected time of delivery varies for different countries you will find expected time of delivery next to the information about the selected product. As soon as your order is shipped, we will send by e-mail shipping confirmation and a tracking number if available. You can check meanwhile your Decorbox account for order status and tracking number.
Decorbox.bg is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your request, you are responsible for loss or damage. We suggest that returning products are being shipped in the original container/box or similar if possible. We also recommend that the shipment is insured.
We advice you always check your order before the shipping company officer or in their office if it is in a good condition. If you, when receiving a shipment, notice that it is damaged, we urge you not to sign the receipt and ask the officer to write a report. You may also contact customer service at Decorbox for more information. If you do not do this you will not be able to proof the damage was caused during the shipping and thus to apply for product change.
The approximate shipping times are as follows:
within Bulgaria – normally 3-10 working days;
within EU express – normally 3-8 working days;
within EU standard – normally 10 - 30 working days;
outside EU standard – normally 10-30 working days;
We deliver to the following countries:
If you do not find your country in the list of shipping countries, do not hesitate to contact our customer service 00359 52 985 372 or email@example.com
Shipping within Bulgaria
Free shipping on all orders above 200lv (approx. 100EUR, 150USD, 90GBP) within Bulgaria. Your shipping fee will be automatically deducted when reaching an order amount of 200lv.
Delivery within Bulgaria normally takes 3-5 working days. Sometimes delays are possible on circumstances beyond our control. In such cases we will contact you to keep you informed.
You have an option for Fixed time delivery. To make an order with fixed time delivery, please call us on +359 52 985 372 or write us an e-mail:firstname.lastname@example.org to confirm it. The fixed time could be any time between 10:30 and 17:30 ±10min. For this service you owe an additional fee.